Privacy Policy
Effective September of 2024:
At Axiom Research, Axiom Research Orange County and Axiom Research Los Angeles, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, and protect the mobile phone numbers and other personal information of our website visitors and participants, specifically in relation to SMS communications. By accessing or using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following personal information when you interact with our website or services:
Mobile Phone Numbers: We collect mobile phone numbers when you voluntarily provide them to receive SMS communications, such as notifications or important updates.
Other Personal Information: Depending on the services you access, we may also collect your name, email address, or other relevant details through forms or inquiries.
2. Use of Mobile Phone Numbers for SMS Communications
We use your mobile phone number to provide the following services:
Compliance/Reminder SMS: To send important notifications and updates related to your participation in our services.
3. Compliance with SMS Regulations (TCR and Carrier Policies)
We are committed to complying with all relevant regulations, including the guidelines set forth by The Campaign Registry (TCR) and carrier SMS policies. This ensures proper registration of SMS campaigns, transparency, and the protection of your personal information. Here’s how we comply:
Opt-In Consent:
You will only receive SMS messages from us if you have explicitly opted in by providing your mobile phone number and confirming your consent to receive SMS communications. You may opt-in via text message, or another approved method.
Opt-Out Options:
You can opt-out of receiving SMS communications at any time by replying with the keyword "STOP" to any SMS message you receive from us. Upon receiving your opt-out request, we will promptly stop sending further SMS messages to your mobile number.
Message Frequency:
The frequency of SMS messages will vary based based upon the number of reminders and updates needed to assist with your participation compliance.
Help and Support:
If you need assistance or have questions about the SMS service, you can text "HELP" to receive help. You can also contact our support team at Axiom Research.
4. Sharing Your Information
We will not sell, rent, or trade your mobile phone number to third parties. However, we may share your information with:
Service Providers:
We may share your mobile phone number with trusted third-party service providers who assist in delivering SMS messages (e.g., SMS gateway providers). These providers are required to maintain the confidentiality and security of your information.
Legal Requirements:
We may disclose your information if required by law, regulation, or in response to a valid legal request, such as a subpoena, government investigation, or court order.
5. Data Security
We take appropriate measures to protect your mobile phone number and other personal information. While no data transmission or storage can be guaranteed as 100% secure, we use industry-standard security practices to safeguard your information.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Opt-Out:
You can opt-out of receiving SMS messages at any time by replying "STOP" to any message, or by contacting us directly at Axiom Research.
Access and Correction:
You can request access to or correction of your mobile phone number or other personal information by contacting us.
Deletion:
You can request the deletion of your mobile phone number and any associated data by contacting us, subject to any legal obligations requiring us to retain certain information.
7. Data Retention
We retain your mobile phone number only as long as necessary for the purposes for which it was collected (e.g., for ongoing SMS communications or as required by law). Once no longer needed, we will securely delete or anonymize your information.
8. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance user experience. You can manage your cookie preferences via your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We encourage you to review this policy regularly. Updates will be posted on this page, with the "Effective Date" updated accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your mobile phone number and personal information, please contact us at the numbers and locations provided herein.